The number of people working from home, or working remotely has exploded in recent years. Businesses have been seen to incorporate a more flexible policy, while also using more contractors. It is thought that by the end of 2020 half of the workforce in the UK will be working remotely, or have significantly more flexibility…
An IT support system is a number of things. It not only manages the IT infrastructure within a company, but it also provides the first point of contact for immediate needs and technical advice. The average global cost of server downtime has now reached $400,000, so it comes as little surprise that businesses now spend…
Mobile phones have morphed from simple devices that could help us stay in touch via voice phone calls to be mini portable computers capable of video calls, and running multiple apps. Some phones are now so powerful they can even be used with a monitor as an operating system like the Samsung Note with DeX…
Hi, I was asked to write another blog but this time about the Coronavirus. As I opened my laptop to start writing this, the NHS literally declared the Covid-19 outbreak a level four incident, talk about timing… But seriously, the advice from the NHS and the Government I’m sure you’ve heard more than enough recently…
As well as annual audits, quarterly IT reviews are important milestones to keep your IT performance, security, and health on track. IT performance and the overall health of your IT environment can have a major impact on your overall business performance. You should speak to your IT company about running quarterly reviews to keep everything…
Business Process Flows allow your business to record information in a consistent way and set up a series of steps that mean each customer interaction is handled in the same way. Customer service is a perfect example of a business flow, which allows a service desk to handle customer issues using identical methods. Another example…