Managed IT Services London

  • We take on all your IT services so you can run your business
  • We deal with third-party vendors so you don’t have to
  • We are excellent communicators and ready to listen
  • We make your operations faster and more efficient at a lower cost
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Bringing your business all the IT support services you need together in one central location, EC-MSP is one of London’s most prominent managed services providers. We offer a wide range of managed IT services to leading organisations in London and the South East, and we help to transform operations to make them more efficient and streamlined.

What Is Managed IT Support?

Managed IT support is a way that businesses can delegate their various technological operations to experts that specialise in these areas. When different IT functions and processes are outsourced, operations can be streamlined and the costs reduced, while also improving the user experience and security framework. Managed services providers are the third-party organisations that are responsible for the IT systems of a business. The terms of this contract are usually laid out in a Service Level Agreement (SLA).

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IT solutions are frequently provided from the vendor without any kind of support or management. This is the case for cloud providers like AWS, software applications or hardware devices. In any one organisation there can be various IT assets in the thousands, which amounts to a complex system that can be difficult to manage. This means additional management and technology expertise is required to plan, construct, monitor, support and manage the solutions working in unison.

Managed IT services bring an efficiency to operations that is imperative to businesses in the digital age. It has been aided by cloud computing, through the use of Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). These cloud technologies enable managed IT services to scale at a much faster rate, and result in operations that are vastly improved.

What Can You Expect From EC-MSP as a Managed Services Provider?

At EC-MSP we provide managed IT services of the highest quality. We ensure that our clients have everything they need for their IT systems, exactly when they need it. Here is how we do this.


Over 20 years experience working in IT services, we understand the needs of our clients and how to overcome challenges.


We employ dedicated personnel with expertise in every field, so we can approach every case with skills and know-how.


We know that highly technical issues can be difficult to explain. We have the soft skills and experience to make this easier.

Quick responses

For those situations that require immediate attention, we can promise to deliver quickly and efficiently.


However it is you are looking to optimise and grow, we can cater to your needs.

Minimise risks

We can eliminate the threats imposed by cybercrime and make sure you can meet compliance.

Which Managed Services Do EC-MSP Provide?

Network Support

IT networks need to operate at the best level, and without any errors or costly damages. Network configuration involves servers, routers, hardware, cables, switches and wireless access points. If any of these become broken or incorrectly configured, the results can be in reduced connectivity or even a security breach. At EC-MSP we consider network design and configuration to be essential to the smooth running of your business. We proactively monitor all network elements and we use an efficient system to review their performance.

Backup & Recovery

To ensure that businesses are not affected by the common problem of data loss, it is necessary to enforce a strict regime of managed backups. In many cases, data is lost as a result of poorly organised and monitored data, for which organisations may be liable. To combat data loss and keep within regulations, a policy for backups must be clearly defined and maintained. We can implement an appropriate backup solution after taking an audit of your IT infrastructure.


The General Data Protection Regulation (GDPR) has applied to all public or private organisations in the E.U. and the U.K. since May 2018. This is a very thorough set of data laws that can lead to heavy penalties when it is not followed. The outcome of this is higher standards and better practices in data management and security. To make sure your business can always meet compliance, EC-MSP provides support with all GDPR issues as standard with our managed IT services.


As the threats of cybercrime are growing by the day, the importance of cybersecurity cannot be emphasised strongly enough. Cyber attacks are a common occurrence and they can be extremely damaging. It is essential for each employee and department to understand the potential threats and take measures to combat them. IT security affects every aspect of a computing system, and it includes network security, encryption, firewalls and anti-malware. At EC-MSP we make sure our clients follow the highest cybersecurity measures.

EC-MSP delivers hassle-free IT support services and strategic planning for SME companies in London. Our friendly IT support engineers will manage every aspect of your network, reacting to the daily IT problems that threaten to disrupt productivity and advising on new solutions, which can save money and improve your bottom line.

Frequently Asked Questions

You can find additional queries answered below, but if your question is not here then contact us for more information.

It has become more challenging for organisations to run efficiently without losing sight of their strategy and direction. Managed IT services are here to provide workflow analysis in various departments then improve company performance. They are also able to protect against security threats by taking on business critical applications and monitoring activity in your IT infrastructure. It is possible to have managed cloud solutions that meet all of your business needs. Managed services providers focus on core business concerns and conduct security scans on a regular basis. This means we can identify threats before they can become real problems.

Managed services providers are similar to outsourced IT companies, but the former manage services for clients with a Service Level Agreement (SLA). Outsourced IT services are usually provided on a more casual basis, sometimes without a contract. Managed IT service providers have the advantage that they are able to provide for all of the various IT needs of an organisation. By outsourcing IT operations to a single managed services provider like EC-MSP, businesses can meet the increasing demands of IT services without putting an excessive amount of pressure on the internal IT department. This can contribute towards a smooth and seamless transition into digital transformation.

Managed service providers need to be technical experts with the performance metrics to prove it. This could be shown by such things as lead time and response rates. Another way of showing competence is through references, testimonials and endorsements from past customers who are happy with the service they received. Location is an important factor in choosing a managed service provider as this could affect their on-site response time.

But more importantly, MSPs need to understand your particular business and your IT lifecycle. Your approaches in IT must be aligned with your overall business strategy, and act to generate growth. A single effective managed service provider must be used, as multiple MSPs can be counter productive.

There are many advantages of using a managed services provider. As experts in the IT industry, they are able to keep up with the latest developments in technology and implement solutions quickly. This expertise and knowledge of technologies means your processes will be more efficient and competitive, and working with an MSP also allows you to budget more efficiently. You will have more time to focus on your business core, which will in turn lead to faster growth. MSPs are qualified in IT security, so the various functions of your business will not be at risk. Labour costs can be significantly reduced, and IT support can be available on a 24/7 basis.

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Dawson House, 5 Jewry Street,
London EC3N 2EX
Company Registration Number: 4520472
VAT Number: 802869909
Copyright © 2019 EC-MSP Limited


020 3780 7200
Dawson House,
5 Jewry Street
London EC3N 2EX