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Keeping Your IT System Healthy

London's Top IT
Support Provider

  • On-call Engineers – No Hidden Charges
  • Like Having Your Own IT Department
  • One-off IT Support or Managed Services
  • Support Packages From Only £27/month
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4.7
22+ Reviews from Google, Facebook and Cloudtango

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Our Partnerships

IT Support London Companies Can Rely On

Looking for an ongoing IT partner, or just one-off support? Whatever your needs, our committed team of engineers will provide you with fast, proactive and friendly support without all of the jargon.

Our flexible range of contracts allow you to make as much use of our experts as you need, while our cutting-edge solutions ensure that your technology requirements will always be met.

In business for over 20 years, we focus on small and medium sized companies in London requiring IT support for up to 150 people.

What if you didn’t have to worry about your IT?

Whether your current provider doesn’t offer the support you need, or your technology stack just isn’t where you need it to be, we can help you find stability.

Technology underpins almost every aspect of modern businesses, so when it doesn’t work, we understand how frustrating it can be. Let our friendly, expert IT support engineers soothe your headaches.

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IT Support
London
Can Trust

Our telephone system, recommended and installed by EC-MSP, has had a very positive impact on our business. It is a pleasure to deal with EC-MSP. Their I.T. support London engineers are professional, efficient and our systems always work better as a result of their support team and security. A great business partner.

Brendan O'Connor

Shine Communications

As an award-winning support provider, EC-MSP will react quickly to your daily concerns, with professional engineers who are dedicated to helping you improve productivity and reduce stress by providing the right type of IT support service.

Our core belief at EC-MSP is that a healthy IT system is the foundation of a healthy business.

Focusing on London businesses requiring up to 150 users, we take a long-term interest in the IT health of the companies we serve. We also do not believe you should require a large budget to expect outstanding customer service and we set the bar very high.

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Benefits That Your Business Will Experience When Using Our Reliable IT Support:

We Manage All of Your IT Systems

That are essential to your business. This includes everything from the phone system and the servers, to network security and disaster recovery.

We Charge Per User, Not Per Device.

So no matter how many desktops, laptops, tablets or phones you use, the cost for your IT support services will be the same. This can lead to considerable savings, and there are no hidden expenses.

We Deal With Third Parties So You Don’t Have To.

This means you won’t be stuck in the middle of communications between different third party vendors because we take care of everything. This will save you many hours of company time.

We Plan For Your Future Together

You know your business, and we know small business IT support services. When we bring these two elements together, we can make sure your IT systems support your staff, plans and future business growth.

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Here's How We Can Help You

First Contact

Meeting you and your team to really get to know you and your business.

Internal Site Audit

Finding out what you already have in place and establishing your ongoing requirements.

Establish Roadmap

Planning for the future and identifying when equipment replacements will be needed - so there are no surprises.

Ongoing Support

Daily monitoring while answering any queries you may have and managing your day-to-day issues.

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The Challenge

Toro Gold is a gold exploration company that has established a portfolio of nine early to mid-stage gold exploration projects across six countries. EC-MSP was called upon to assist with merging their IT systems with another company they had recently acquired.

The Solution

EC-MSP had a meeting with the key members of staff to find out the scope of the job. It was decided that all the data would be migrated to a single server. A copy of the data was made before commencing any work. The new data was scanned for viruses prior to migration, and the data was then merged.

The Outcome

EC-MSP assisted with merging the data of the two companies safely, ensuring we had a backup of the data in case anything went wrong, then making sure that the data that was being copied over was safe before moving it over to the single server. Toro was happy with the result and has remained a client since.

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Case
Study

Why Choose Us

We believe in helping companies become profitable, making each day productive and stress free by creating a healthy IT system.

Running a successful business is exciting, nothing can dampen that excitement more than IT problems.

To us a healthy working environment is having IT that just works and knowing that there is a caring team at the end of the phone if something goes wrong. Productivity is enhanced when your IT works for you not the other way round. If something does go wrong, causing frustration, good communication is vital.

To us this means being able to get hold of the right person at the right time. Our team thrives on solving your problems.

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Here's What Our Clients Say

“EC-MSP has provided outstanding managed IT services to us and other London businesses we'vee recommended them to over the years. Their account management and account managers, approach to IT support and willingness to get to know our business was a huge plus. From business continuity planning to installing Microsoft 365, they've helped us with a lot. It helps that they're based in London!”

Paul Breach

Nanobite Consulting

“Our telephone system, recommended and installed by EC-MSP, has had a very positive impact on our business. It is a pleasure to deal with EC-MSP. Their IT support London engineers are professional, efficient and our systems always work better as a result of their support team and security services. A great business partner.”

Brendan O'Connor

Shine Communications

“We have a long-standing and good relationship with EC-MSP and they respond very well to all of our business needs. EC-MSP offers a personal approach to outsourced IT support and on his initial visit Roy talked in a language which we could understand, which was very pleasing. As a charity, we need to be able to count on IT services from a business which provides good managed IT services at an affordable price. EC-MSP is one such company in London.”

Miriam Isherwood

Mary Feilding Guild

“EC-MSP's managed IT service is responsive and effective - they are there when you need them and they get the job done with appropriate technology. We would definitely recommend their managed IT support to others.”

Jane Kingdom

Nova Capital Group

“EC-MSP were recommended to us by our bank and have exceeded all expectations. Their IT support London engineers are knowledgeable, the customer service always responsive and we would certainly recommend them to other businesses. We're very happy with their remote IT support.”

Steve Vaudrey

Director The Clarion Agency

“We view EC-MSP as part of the team. They are technically competent, extremely thorough and their IT support London engineers are easy to work with – in fact, the users at Nutmeg don’t have a bad word to say about them. The value they bring was exemplified during our recent office move and network migration, which passed without a hitch due to their meticulous planning. For any company in London wishing to engage a reliable IT partner, we can't recommend EC-MSP enough”

Ewan Silver

CTO of Nutmeg

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IT Support FAQs

We primarily offer IT support in London and the south-east of England, but we can offer remote support throughout the country.

Yes, we provide IT support for both Apple and PCs across all of our support packages. The operating system or hardware that you prefer to use will not be a difficult issue for us.

We are based in the heart of London, close to Aldgate underground station and Fenchurch Street overland station. This means we are perfectly located to access businesses throughout the city.

London Office
Dawson House,
5 Jewry Street,
London
EC3N 2EX

We provide IT Support London to the following areas: City of London, Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster.

Yes, all of our packages include a dedicated Account Manager, while our Advanced Onsite Visit package also includes a dedicated IT support engineer, along with routine checks and site visits every week within London as part of your monthly fee.

Yes, this is included with three of our premium packages for one out of ten users, while round-the-clock server care is also available as an optional add-on for more comprehensive services.

Yes, phone and email IT support is included with all of our packages. Unlimited onsite support is also included with our Onsite Support and Onsite Visit packages.

For most of our IT support London packages, response times can be guaranteed within 24 hours on business days.

We mainly provide outsourced IT support to small to medium sized London businesses, though we are also able to accept clients in the rest of the South East.

Founded in 2002, we have 20 years of award winning IT support London experience. Over these many years we have grown in knowledge and expertise, and our experienced team is ready to take on any challenge to help companies in London thrive.

As one of the leading IT providers in London, we have qualifications from Microsoft MCSE, HP technician ASE, Cisco WAAS consultant, Sage CRM and Line 50 engineer, among other industry accreditations.

We offer a wide range of cyber security services to protect you from cyber attacks, from IT security audits to guidance on Cyber Essentials Certification as well as a free 15 point cyber security check. We can also implement all of the cyber security solutions we propose.

Our London-based team of engineers can deploy cloud solutions such as Office 365, Amazon Web Services and Microsoft Azure. We can also offer ongoing training and support for your staff as part of a custom package.