Everything You Need to Know About Microsoft Kaizala

Microsoft Kaizala is a mobile chat and communication app developed by Microsoft. As working from home is becoming increasingly popular, it brings increased communication complexity for businesses: if you don’t communicate enough, your team’s productivity will suffer, yet failing to efficiently manage your communication channels might be an IT nightmare waiting to happen.


As the boundaries between our personal and professional life merge, security protocols may deteriorate as the desire to use personal gadgets grows greater.


One solution to this problem is to use a business-specific mobile communication product like Microsoft Kaizala, which has additional features that other instant messaging programs don’t have. EC-MSP, a London IT support company, offers a wide range of bespoke services to help establish and maintain secure communications.


What is Microsoft Kaizala, and how does it work?


Microsoft Kaizala is a secure and convenient mobile app designed to be used as a messaging tool for businesses. It has capabilities that are comparable to consumer-grade communication tools like WhatsApp, despite that however both applications should appeal to quite specific target markets.


Microsoft Kaizala, offers more than just an online messaging tool. It helps teams manage activities, organise projects, and assign jobs within the app, making it especially suitable for distant employees or teams.


It aspires to be a one-stop shop for sharing material, communicating, and managing workflows.


How do you get started with Microsoft Kaizala?


Anyone may join up for Microsoft Kaizala with simply their phone number after the software is downloaded onto a smartphone.


From here, you may connect with anybody – workers, consultants, vendors, clients, and more – both inside and outside your company. For basic text chatting, Microsoft Kaizala offers a convenient chat experience.


It also has a variety of other possibilities, including multimedia messaging and audio and video conferencing. Messages can be sent to individuals, small groups, or whole organisations.


What are Microsoft Kaizala’s advantages?


It’s an all-in-one tool for communication but you might think this looks an awful lot like WhatsApp so far.


However, the benefit for companies is that Microsoft Kaizala allows you to centralise all of your company interactions and agreements, strengthening information flow and reducing the possibility of confusion between colleagues, vendors, and customers.



Kaizala additionally includes features for workflow management, and helps to construct groups so that you can quickly interact with others via notifications and announcements, as well as exchange important files.


It ensures that training can be given, payments can be issued, and feedback can be gathered via polls – all of which are crucial tools for keeping everyone in the company on the same page.


Notifications and updates are easy with Kaizala. Messages may be transmitted on a large scale – for example, if there is a sudden shift change, it can be conveyed effectively within a group to ensure that everything runs well. One advantage of Kaizala over WhatsApp is the option to block comments, allowing you to utilise a group chat just for announcements.


Communication with front-line personnel is a breeze. Kaizala is a solid option for companies who need to supervise field workers remotely. Short-term, casual, or contract workers may be contacted, and work can be sent directly to their personal device while being centrally managed for you. This makes managing personnel who are only with you for a short period much easier.


Measures to improve security


Microsoft built Kaizala with strong encryption, so you can send corporate data without worrying about it being accessed by the wrong people.


Kaizala delivers end-to-end encryption for both data in transit and stored information.


Office 365 is used to back up data


Kaizala data is saved in Office 365 so individuals with administrative privileges may retrieve the data they need in the event that it is lost or damaged.


Chat data is backed up on Kaizala’s Office 365 subscriptions, allowing administrators to monitor and safeguard their mission-critical data.


Designed with slower networks in mind


Microsoft Kaizala is designed to run on just about any bandwidth, regardless of how sluggish it is. It has a significant adoption in over 180 regions throughout the world, having been launched in India in 2017. It can run on 2G networks and handles over 40 languages (including Arabic and Hebrew, which will be added shortly), thus it has a wide range of applications outside of Western nations.


Integrations with other software


Kaizala, like Outlook, Word, Excel, PowerPoint, and OneDrive, interfaces with a variety of other software packages.


This makes it simple to handle file storage and sharing between applications.


Third-party developers can also use APIs to incorporate Kaizala into their business operations.


Kaizala’s Future at Microsoft


Microsoft Kaizala has been extensively embraced across the world, with both free and paid versions available.


Many of the primary features of the Kaizala Pro app are planned to be included into Microsoft Teams, owing to its popularity in workforce management.


As a stand-alone service, Kaizala’s free version will continue to be supported and upgraded.


If you need more help with communications platforms for your business you should consider getting advice from an award-winning IT consultancy


About EC-MSP, your technology partner

EC-MSP is one of the most trusted IT support providers in London. If you would like more help advice and support with technology for your business, contact us today to see how we can help.