Business Process Flows allow your business to record information in a consistent way and set up a series of steps that mean each customer interaction is handled in the same way. Customer service is a perfect example of a business flow, which allows a service desk to handle customer issues using identical methods. Another example…
Details
Hacking is on the rise. And it isn’t just the big corporations that cybercriminals choose to go after. One of the theories some hackers work on is that small to mid-size companies are less prepared and less aware of the threats so do less to prevent hacking attempts. So from the hackers perspective why not…
Details
This month, we launched our new website and officially became known as EC-MSP Ltd. The reason that we are having to do this is that way back in 1995, a company in the chemical industry patented a system that helps companies with something called Process Synthesis, and quite logically, called it PROSYN. We came…
Details
SEO started from simple optimization of landing pages on a desktop computer. Today things are much more complex. There’s an ever-changing process of enhancing existing content. Then there’s a demand to create regular new engaging content that answers the needs of the target audience on various platforms, including mobile. While many of the basic tools…
Details
Traditionally, businesses have used physical servers stored at multiple locations to store their most sensitive data. But physical servers present a variety of risks. If not maintained properly, cyber-criminals and physical threats could render a business’ data useless. That is why more businesses are trusting the cloud for backing up their data instead of using…
Details
All successful organisations rely on accurate data to make important decisions. Businesses not only have to store that data in an easily accessible manner; they also have to make sure they do it securely and in compliance with new regulations. One popular way of doing this is by using Structured Query Language (SQL) databases to…
Details