The success of any IT installation can depend heavily on user uptake, so EC-MSP works hard to make sure that, whenever we recommend and deploy a solution, you know exactly how to use it.
EC-MSP never leaves its clients confused when new systems are introduced. In fact, our customers are constantly impressed by our attention to detail. A recent customer survey rated the professionalism of our team at an average of 94% and the expertise of our engineers at 90%.
Working for a wide variety of small to medium sized London businesses, our expert team customises training package to suit the needs of every user. A formal training course is not always necessary. Often a 30-minute group session is enough to ensure your users are able to get started with a new system or updated software package.
Whatever your training requirements, meticulous planning by EC-MSP will ensure that the new skills are acquired by your team as effectively as possible, and in a way that does not cause disruption to your business. Here is how we do it:
- Our recommendations for training will be based on our discussions, observations and listening to the needs of your users.
- Once the installation is complete, we return to site to ensure all users involved with the changes are using the solution in a consistent and confident manner.
- EC-MSP will always be able to train you on a new solution because we will have trialled it ourselves prior to installation. Our users will probably have experienced the same teething problems as yours, so we can ensure your journey is far less painful.
- Once the training sessions are completed, the EC-MSP helpdesk is available to assist further if needs be.
Nick Andrews, Office Manager, Shine Communications
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