4.7
22+ Reviews from Google, Facebook and Cloudtango
Small
Business
Package
Ideal for small businesses and startups. This, however, does not mean a compromise in service.
- based on 1 - 4 users
Offsite
Support
Protect your business from the problems caused by IT gremlins. This, however, does not mean a compromise in service.
Ticket-based workflow- Ticket escalation with steps to resolution
- IT support via telephone & email
- Same day remote response, next day onsite responseCustomisable response times on request
- PC & Mac support
- Next business day onsite response for faults that cannot be resolved remotely
- Full site audit & detailed document set
- Red, Amber Green Report & Three Year Roadmap
- Managed Licensing, Software & Warranty Renewals
- Includes 24/7 Server monitoring of 1 per 10 users
Most Popular
Advanced
Onsite
Support
Our Advanced IT maintenance covers everything your business needs. Our onsite package includes unlimited onsite visits!
- Ticket-based workflow
- Ticket escalation with steps to resolution
- IT support via telephone & email
- Same day remote response, next day onsite responseCustomisable response times on request
- PC & Mac support
- Next business day onsite response for faults that cannot be resolved remotely
- Full site audit & detailed document set
- Red, Amber Green Report & Three Year Roadmap
- Managed Licensing, Software & Warranty Renewals
- Includes 24/7 Server monitoring of 1 per 10 users
- Unlimited* Onsite Support* Subject to fair use policy
Executive
Onsite
Visit
Never worry about your IT maintenance costs again. Our onsite package includes weekly onsite routine checks & site visits as required at no extra charge! There are no additional costs other than parts.
- Ticket-based workflow
- Ticket escalation with steps to resolution
- IT support via telephone & email
- Same day remote response, next day onsite responseCustomisable response times on request
- PC & Mac support
- Next business day onsite response for faults that cannot be resolved remotely
- Full site audit & detailed document set
- Red, Amber Green Report & Three Year Roadmap
- Managed Licensing, Software & Warranty Renewals
- Includes 24/7 Server monitoring of 1 per 10 users
- Unlimited* Onsite Support* Subject to fair use policy
- Follow the sun helpdesk service: London & Pittsburg, California, USA
- Scheduled Onsite Engineer Visit
- Onsite Network Optimisation
- Dedicated Onsite Engineer
- Dedicated Account Manager
Customisable response times on request
Premium Add-ons
Small
Business
Bolt-on
Small Business Management Bolt-on, perfect for startups and small businesses.
- based on 1 - 4 users
24/7 Help
Desk
- Follow the sun helpdesk service: Our offices are based in London,UK & Pittsburg, California, USA
- Personalised answering
- Software installations
- Administrative tasks
- Virus & malware removal
Destop
Package *
- PC Audit Tool
- Remote Access (CLIENT & SUPPORT)
- Anti-Malware
- Antivirus, INCL license & managment
- Desktop performance monitoring
- MS patch management
Server
Care 24/7
- Remote access tool
- Remote restart of services by Network Operating Centre (NOC)
- Full remote problem resolution by Network Operating Centre (NOC)
- Patch deployment by Network Operating Centre (NOC)
- MS patch management
- Multi-vendor antivirus management
- Proactive or on-demand server restart
- Global policy troubleshooting
- System performance analysis & troubleshooting
- MS Exchange health check & defragmentation
- MS Service Pack installation
As a business IT support organisation in London dedicated to keeping our customers as our focus, EC-MSP understands that having support on hand to solve problems quickly and efficiently is key to your productivity and success. That is why we offer the kind of expert support that can be relied upon to ensure that our customers have their needs met every step of the way. Our outstanding IT support packages cover all of your IT systems, from phone lines to servers and everything in between. EC-MSP’s deep experience in the field also tells us, however, that when it comes to business IT support, one size does not always fit all, and that’s why we offer three different tailored support packages.
Offsite Support
The Offsite Support Package provides excellent value for money and will suit the majority of small businesses with typical IT support needs. Providing unlimited support by telephone and email, next business day onsite response for faults that cannot be fixed remotely and a number of other benefits, this package really can’t be beaten on value.
Advanced Onsite Support
If you have more demanding IT needs, EC-MSP still have you covered in the form of either our Advanced Onsite Support Package or Executive Onsite Visit Support Package. The former offers all of the benefits of the Offsite Support Package but adds unlimited onsite support, whilst the latter is truly comprehensive.
Executive Onsite Visit
The Executive Onsite Visit package gives you everything from the other two plus weekly onsite routine checks, site visits as required, a dedicated onsite engineer and a dedicated account manager.
Do you need expert IT help right away?
Fill out the form or give us a call. We’ll make IT work for you!
Or Call 020 3780 7200
More About Our IT Project Services
Software
We know how important to have a reliable software that will work and help your business functionality.
Hardware
You can be sure that if EC-MSP is recommending a product to you, we are already using it ourselves!
Training
Customer surveys rated our professionalism at an average of 94% and the expertise of our engineers at 90%.
IT Support Packages
For an SME business to manage the relocation of its own IT and telephony infrastructure is a huge undertaking.
Dawson House, 5 Jewry Street,
London EC3N 2EX
Company Registration Number: 4520472
VAT Number: 802869909
Copyright © 2019 EC-MSP Limited
London EC3N 2EX
Company Registration Number: 4520472
VAT Number: 802869909
Copyright © 2019 EC-MSP Limited