Support Packages

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  • Ticket-based workflow
  • Ticket escalation with steps to resolution
  • IT support via telephone & email
  • Same day remote response, next day onsite response
  • PC & Mac support
  • Next business day onsite response for faults that cannot be resolved remotely
  • Full site audit & detailed document set
  • Red, Amber Green Report & Three Year Roadmap
  • Managed Licensing, Software & Warranty Renewals
  • Includes 24/7 Server monitoring of 1 per 10 users
  • Unlimited Onsite Support*
  • Remote admin changes (RMAC)
  • Scheduled Onsite Engineer Visit
  • Onsite Network Optimisation
  • Dedicated Onsite Engineer
  • Dedicated Account Manager


Protect your business from the problems caused by IT gremlins.

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Most Popular


Covers everything your business needs. Our onsite package includes unlimited onsite visits!

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Weekly onsite routine checks & site visits as required at no extra charge!

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Customisable response times on request

Premium Add-ons

24/7 Help

  • Personalised answering
  • Software installations
  • Administrative tasks
  • Virus & malware removal

Bundle *

  • PC Audit Tool
  • Remote Access (CLIENT & SUPPORT)
  • Anti-Malware
  • Antivirus, INCL license & managment
  • Desktop performance monitoring
  • MS patch management

Care 24/7

  • Remote access tool
  • Remote restart of services by Network Operating Centre (NOC)
  • Full remote problem resolution by Network Operating Centre (NOC)
  • Patch deployment by Network Operating Centre (NOC)
  • MS patch management
  • Multi-vendor antivirus management
  • Proactive or on-demand server restart
  • Global policy troubleshooting
  • System performance analysis & troubleshooting
  • MS Exchange health check & defragmentation
  • MS Service Pack installation

As a business IT support company in London dedicated to keeping our customers as our focus, EC-MSP understands that having support on hand to solve problems quickly and efficiently is key to your productivity and success. That is why we offer the kind of expert support that can be relied upon to ensure that our customers have their needs met every step of the way. Our outstanding IT support packages cover all of your IT systems, from phone lines to servers and everything in between. EC-MSP’s deep experience in the field also tells us, however, that when it comes to business IT support, one size does not always fit all, and that’s why we offer three different tailored support packages.

Offsite Support

The Offsite Support Package provides excellent value for money and will suit the majority of small businesses with typical IT support needs. Providing unlimited support by telephone and email, next business day onsite response for faults that cannot be fixed remotely and a number of other benefits, this package really can’t be beaten on value.

Advanced Onsite Support

If you have more demanding IT needs, EC-MSP still have you covered in the form of either our Advanced Onsite Support Package or Executive Onsite Visit Support Package. The former offers all of the benefits of the Offsite Support Package but adds unlimited onsite support, whilst the latter is truly comprehensive.

Executive Onsite Visit

The Executive Onsite Visit package gives you everything from the other two plus regular onsite routine checks, site visit as required and a dedicated engineer.

Do you need expert IT help right away?

Fill out the form or give us a call. We’ll make IT work for you!
Dawson House, 5 Jewry Street,
London EC3N 2EX
Company Registration Number: 4520472
VAT Number: 802869909
Copyright © 2019 EC-MSP Limited


020 3780 7200
Dawson House,
5 Jewry Street
London EC3N 2EX