Every day, companies all over London rely on technology to keep operations running. However your company operates, a dependence on computing and information systems is an intrinsic aspect of every organisation. So when errors occur at inconvenient times, the result will be frustrating and stressful.
At EC-MSP, we understand the challenges that technology can bring. We know how important it is to keep technical issues under control so that business can continue without disruption.
As technologies advance, the potential threats and damages are also rapidly increasing. So it is essential to have reliable and experienced IT support when you need it.
For companies in the London area, EC-MSP is here to meet all of your IT support needs. We are flexible with a personal approach to customer service. Every engineer in our IT support team puts your IT systems and your interests first – as if they were our own.
How is our IT Support and management programme different?
We smoothly integrate your IT systems so they will be more efficient and easier to manage. Your processes will form one cohesive whole, and your IT support experience will be seamless and stress-free. We take on the complicated technical tasks, so you don’t have to.
Our small business IT support service can be clearly explained and has no misleading or hidden costs. We focus on managing all aspects of your business IT infrastructure, which allows you to concentrate on the running of your business.
IT Support London Companies Can Trust
IT systems are vital to the everyday running of any business. EC-MSP has expertise in all IT support issues, and we provide packages that are scalable and created to meet the individual needs of every London business. The IT support solutions we provide are flexible and developed to your particular requirements.
With our fully managed IT support service, your business will be able to organise your IT systems more efficiently and at a lower cost. Our friendly and qualified IT support engineers are on hand to provide a full range of IT support services, from the installation of network infrastructure to cybersecurity audits. This will enable your employees to focus on the areas of business that make a real difference.
Founded in London by Roy Castleman in 2002, EC-MSP has, for many, become another emergency service. Roy’s passion for ‘getting customers out of a bind’ is at the core of everything we do. From phone systems to servers, our approach to small business IT support service is always highly responsive and professional.
Having a leading IT support partner who knows you by name, whom you feel is an integral part of your organisation and who you can trust to champion your cause at board level, may seem like a dream to most businesses these days. That’s exactly the type of award-winning customer service EC-MSP offers, day in, day out, for dozens of SMEs around London.
Here is a glimpse of EC-MSP’s IT Support & Management Process:
First contact – Meeting you and your team, getting to know you and how we can support your business.
Internal site audit – Finding out what you already have in place and establishing your ongoing support requirements.
Support – Offering some free IT support before any long term contracts are in place (so you can try before you buy).
Daily Monitoring – Feedback about where the cracks are showing in your IT system.
Red, Amber, Green Report – Showing you where you are now and where you need to go.
3 to 6 Year Roadmap – Establishing budgets for the right IT support equipment and identifying when replacements will be needed, so there are no surprises.
Telephone and Email Support – Answering customer service queries and managing any day to day issues.
Managed Site Renewals – Keeping you up to date with software updates and certificates.
Staying in touch with You – We understand that all relationships are built on communication. Even if it’s simply a call to ask, “how’s everything going?”
Get in touch
To arrange an informal chat to see if we’re the type of IT support company you’re looking for, get in touch with The Managing Director – Roy Castleman – today. Roy’s passion for, and knowledge of, small business IT support services will help you get a better understanding of where you are now, and where you need to be. Get in touch today.
Learn More About
Cloud technology is expanding in every field, and there are many good reasons for this. A move to the cloud can benefit businesses by allowing workflows to be more flexible and convenient, increasing levels of security and reducing costs. Those that make an extensive and intelligent use of cloud technologies will lead the market with more streamlined processes and a competitive edge. EC-MSP is ready to provide consultancy and IT support in London on cloud issues, implementing solutions such as Office 365 and Microsoft 365 others.
With the many dangers of cybercrime that are increasing by the day, IT security is a service that is absolutely essential for every London business. Each department and employee needs to account for all potential threats by taking every available measure. This applies to everything from encryption to firewalls and VPNs for remote devices. The consequences of a breach in security can be extremely damaging and even cause businesses to close down. This is why at EC-MSP we make cybersecurity a high priority issue for all our IT support clients.
Backup & Recovery
The loss of data is a common occurrence for London businesses, so enforcing a strict regime of managed backups is important. When data is not organised and monitored efficiently, it may be lost and organisations can be liable for this. For all kinds of data losses, and in order to adhere to various regulations, a clear backup plan must be maintained at all times. Our IT support consultants can take an audit of your IT infrastructure and implement a suitable backup solution.
Since the General Data Protection Regulation (GDPR) came into effect in May 2018, all organisations in the E.U. and the U.K. have been subject to this strict set of laws. Making your London business GDPR compliant means you can avoid the heavy fines imposed, but it also leads to a better practice of data management and security. Meeting compliance is not always straightforward, but EC-MSP provides service and support with this new approach.
Network services are crucial for keeping IT systems in operation, including the configuration of essential network hardware components. An error or problem in the network can negatively impact the performance of a system or create a security vulnerability. We make sure that this is avoided by proactively monitoring the critical network hardware. In doing so we can identify potential IT issues in the early stages, before they can develop into more serious problems.
Moving offices can be a challenging experience for all businesses in London. Relocating with a sophisticated IT and telephony infrastructure makes the move much more difficult. The disruption to operations needs to be minimised, with all services arriving to the new premises intact and at the right time. EC-MSP provides consultation and advice before the move, then manages and communicates every stage of the process to ensure that your business can return to normal operations as soon as possible.
Frequently Asked Questions
You can find frequently asked questions relating to our IT support answered below, but if your question is not here then contact us for more information.
We primarily offer IT support in London and the south-east of England, but we can offer remote support throughout the country.
Yes, we provide IT support for both Apple and PCs across all of our support packages. The operating system or hardware that you prefer to use will not be a difficult issue for us.
We are based in the heart of London, close to Aldgate underground station and Fenchurch Street overland station. This means we are perfectly located to access businesses throughout the city.
5 Jewry Street,
We provide IT Support in London to the following areas: City of London, Barking and Dagenham, Barnet, Bexley, Brent, Bromley, Camden, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith and Fulham, Haringey, Harrow, Havering, Hillingdon, Hounslow, Islington, Kensington and Chelsea, Kingston upon Thames, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames, Southwark, Sutton, Tower Hamlets, Waltham Forest, Wandsworth, Westminster.
Yes, with our Advanced Onsite Visit package both of these, along with routine checks and site visits every week within London are included at no extra cost.
Yes, this is included with three of our premium packages for one out of ten users, while round-the-clock server care is also available as an optional add-on for more comprehensive services.
Yes, phone and email IT support is included with all of our packages. Unlimited onsite support is also included with our Onsite Support and Onsite Visit packages.
For most of our IT support packages, a response can be guaranteed on the next business day.
We mainly provide IT support to small and medium-sized businesses in London and the South-East.
Founded in 2002, we have 18 years of award winning IT support experience. Over these years we have grown in knowledge and expertise, and now we are ready to take on any challenge to help companies in London thrive.
We have qualifications from Microsoft MCSE, HP technician ASE, Cisco WAAS consultant, Sage CRM and Line 50 engineer, among other industry accreditations.
What Our Clients Say About Us
Your Local London IT Support Company
Based in Central London, we are perfectly placed to serve businesses in key locations across London and the Greater London region. Whether your office is in Soho or London Bridge, we can make onsite visits within a short space of time. As an IT company dedicated to first class customer service, we are always on hand to serve your requirements so you can be left free to look after your business. Get in touch today to find out how we can support you.
5 Jewry Street,
Do you need expert IT help in London right away?
Involvement & Participation Association
IT Support Partnership
EC-MSP delivers hassle-free outsourced IT support service and strategic planning for SME companies in London. Our friendly IT support team will manage every aspect of your network, reacting to the daily IT problems that threaten to disrupt productivity and advising on new solutions, which can save money and improve your bottom line.
IPA had little faith in their existing London IT support vendor when they first came to EC-MSP for advice in 2008. Their network had grown unstable and they needed a company to show strong management skills and responsive support for everyday IT issues.
EC-MSP’s first point of action for any new customer is to perform a full network audit, which provides vital technical insight, enabling us to produce a list of recommendations, an IT roadmap and an IT budgeting document. IPA has been an EC-MSP client since 2009 on an all-inclusive service package, which provides unlimited support for a fixed monthly fee per user.
Our 15 minute response guarantees a fast response from the time an issue is logged.
Our 24/7 network monitoring ensures small issues do not escalate to cause downtime.
We include liaison with third party suppliers such as ISPs and anti-virus providers, giving IPA one simple point of contact.
Our fixed price per user means IPA need never worry about paying more for IT support on additional devices. It’s the type of customer service our London business clients have come to know and love.
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London EC3N 2EX
Company Registration Number: 4520472
VAT Number: 802869909
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